Frequently Asked Question

TradingLounge is passionate about improving quality and service, so please ask for help.

01.What data do you keep?

When you join TradingLounge we need basic information.

We collect and process the minimum amount of information to deliver our services to you and to meet our legal requirements under applicable financial services laws. This may include collecting sensitive personal information.

This information includes:
• your first and last name
• your email address
• your phone number
• your residential and postal address

02. My credit card or PayPal payment details?

We do not keep or store any of your financial details, meaning we do not keep your credit card details or your PayPal details.

03. Data Protection and Privacy

We do not sell or share your details, we respect your privacy.

04. How can I access my account data?

Under 'My Dashboard'


At all times we try to only collect the information we need for the particular service we are providing. The main way we collect personal information is when you give it to us, or explicitly consent for it to be given to us.

06. How To Protect Your Privacy Online

  1. Commit to Sharing Less Online.
  2. Use Strong, Unique Passwords and Two-Factor Authentication (No SMS)
  3. Tighten Privacy Settings for Your Online Accounts.
  4. Purge Unused Mobile Apps and Browser Extensions.
  5. Block Search Engines From Tracking You.
  6. Browse Online With a Secure VPN.

Can't Find Answers?

Please contact for assistance we are happy to help.

02 4787 6020 / 61 (2) 4787 6020